I had a bureaucrat at the VA tell me that my DD214 only showed 31 days of active service. He was only off by 6 years!
Actually the bureaucracy hasn't bothered me as much as the poor quality of the care I have received. The VA hospital I go to has a Legion Service Rep on the premises and he pretty well knows which strings to pull. He helped get me the 10% service related disability rating that got me hearing aids and a pair of glasses. In the final analysis it all boils down to a crap shoot. If you are lucky you get somebody that actually does their job, or you may wind up like the OP... and that is SOL.
How come it is always too something... Too hot, too cold, too soon, too late, too much, too little, too deep, too shallow, but always "too" something.